Shipping policy

Thank you for shopping with Renee Jane Kearney. Operating as an Australian-based online retail store, we focus on standardized order handling and reliable global logistics services. We aim to process, verify and package all customer orders rigorously, ensuring every parcel is delivered securely and in full integrity within our estimated delivery schedule.

1. Order Processing Time

All confirmed and fully paid orders will undergo internal verification, quality inspection and secure packaging within 1 to 5 business days. Australian weekends and statutory public holidays do not count as working days and will pause order processing progress accordingly.
During high-traffic sales periods and promotional events, increased order volumes may lead to minor processing extensions. We will send formal email notifications to customers promptly whenever notable shipping delays occur, keeping all order statuses fully updated and transparent.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated dynamically based on each parcel’s weight, size and shipping zone requirements. The exact shipping cost will be calculated and clearly displayed on the checkout page prior to order confirmation, with no hidden or additional charges.
Our standard shipping service features an estimated delivery period of 15 business days for all regular orders. All delivery times serve as general estimates only. Actual delivery progress may be affected by logistics carrier scheduling changes, customs clearance procedures, extreme weather, regional logistics restrictions and other unforeseen external conditions.

3. Shipment Confirmation and Order Tracking

Once your order is officially dispatched from our warehouse and collected by our partnered logistics carrier, you will receive an automated shipment confirmation email containing your unique tracking number and official tracking access link.
Tracking information will not be available immediately after dispatch. In most cases, complete trackable logistics data will be activated and updated in the system for customer viewing within 24 to 48 hours after carrier scanning.

4. Incorrect Address Disclaimer

Customers are required to provide precise, complete and valid recipient information, including a detailed delivery address, accurate postcode and active contact number during checkout. Please confirm all details carefully to avoid delivery failures or logistics exceptions.
Renee Jane Kearney accepts no responsibility for misdelivery, failed delivery or parcel returns caused by inaccurate, incomplete or invalid customer-provided address information. Any reshipping expenses incurred by address errors will be solely borne by the customer.

5. Lost or Damaged Packages

If your parcel is confirmed missing during transit and cannot be delivered by the expected date, please submit a support request to our customer service team within 5 calendar days of the original estimated delivery date. We will coordinate with logistics providers to launch a full investigation and resolve the issue professionally.
If your parcel arrives with broken packaging or impaired contents due to transit compression, collision or rough handling, please contact our support team within 24 hours upon delivery. You must provide clear photos of both the outer packaging and damaged items for official verification. Our team will assess the situation and deliver a proper solution efficiently.

6. Product Care and Usage Notice

Every product sold in our store is equipped with official usage guidelines and routine maintenance tips. Customers should follow standard operating and storage instructions to ensure stable product performance and prolonged service life.
Renee Jane Kearney will not be liable for product damage, functional failure or performance abnormalities caused by unauthorized disassembly, private modification, improper operation, artificial damage or any misuse that deviates from official product instructions.

7. International Shipping and Customs Notice

All cross-border international shipments may be subject to import duties, customs clearance fees, value-added taxes and other statutory charges in accordance with local trade regulations of the destination country or region.
All customs-related fees and inspection costs are the exclusive responsibility of the customer and are not included in product prices or standard shipping fees. We will provide complete declaration documents to assist customs clearance, but we are not accountable for parcel detention, delivery delays or returns caused by customs policy adjustments and unpaid customer tariffs.

8. Contact Information

If you have any questions, concerns or suggestions regarding our shipping policy, order logistics status and delivery-related matters, please reach out to our official customer service team through the following channels:
Trade Name: Renee Jane Kearney
Phone Number: +61 2 6101 7054
Email: support@easyshelf.shop
Physical Address: Quayside Vista, Drummond Cove, WA 6532, Australia