Shipping policy

This page explains how orders from easyshelf.shop are packed, dispatched and delivered.

Processing time

Every order is picked and packed in 1-3 business days. During a launch week or a public holiday the queue can be longer; the checkout page always shows the current estimate.

Transit time

Estimated transport time is 15 business days after dispatch. Deliveries run Monday to Friday and do not require a signature by default.

Tracking

A tracking number is emailed when the parcel is handed to the carrier. Tracking can take up to 48 hours to show its first scan. If nothing appears after that, contact us within 7 days of the estimated delivery date.

Damaged in transit

Photograph the packaging and the item within 48 hours of delivery and email the pictures to us. We will replace the item or refund it; you do not need to return a damaged parcel unless we ask you to.

Customs and duties

Orders are dispatched from within the European Union, so no customs duty is charged on deliveries inside the EU. Deliveries outside the EU may attract import VAT or duty, which is the recipient's responsibility.

Address changes

Write to us as soon as possible if the address is wrong. Once a parcel is in transit the address cannot be changed by us; the carrier may allow a redirect in your own tracking portal.

Returns

Returns are accepted under the conditions on our Refund Policy page: 14 days as of right for EU consumers, 30 days by our own policy, items unused and complete.

KAROLINA AUGUSTINAITE
Männiku tee 92, 11215 Tallinn, Estonia
support@easyshelf.shop · +372 5454 0267